Store Policy

  • PRODUCT(S) purchased in our store will be delivered via UPS Ground or USPS Mail.
  • Our orders cannot be shipped to a PO Box.
  • Orders will have shipping charges added to them, based on level of shipping chosen.

Warranty Claims

Any claim must be made in writing to Thermaco at 646 Greensboro Street, Asheboro, NC 27203 promptly after discovery of any defect and within the applicable warranty period.  The product must be delivered, prepaid, to Thermaco, together with proof of purchase, the serial number from which the item was removed and a return authorization number issued by Thermaco. If Thermaco determines upon examination that the component is defective and that the warranty conditions are met, Thermaco's sole obligation under this warranty, and the purchaser's sole and exclusive remedy, is the repair or replacement, at Thermaco's option, of the defective component, including parts and labor.  The replacement will be furnished F.O.B. point of shipment. If Thermaco determines that the component is not defective or that the other conditions of this warranty are not met, then any return of such part to the purchaser shall be at purchaser's cost.

Return of Merchandise:

  1. In order to determine allowable return good eligibility, the timing of the eligibility is calculated between the THERMACO Ship Date and the Return Date. THERMACO Ship Date is the date the PRODUCT(S) shipped from THERMACO to BUYER. Return Date is the date the PRODUCT(S) is/are physically received by THERMACO or authorized agency.
  2. Return of merchandise will be considered based on the reason for the return and the conditions below:
  3. All returns must be pre-authorized by THERMACO. To obtain Return of Merchandise authorization, click here.
  4. Only PRODUCT(S) in original containers and in salable condition, will be considered for return. THERMACO reserves the right to judge salability. PRODUCT(S) received in unsalable condition, in THERMACO's sole determination, will be destroyed with no credit issued. For BIG DIPPER and TRAPZILLA UNITS; THERMACO'S policy is to authorize returns for NEW, UNINSTALLED items made within 30 days of the original invoice date. These items are subject to a 20% restocking fee.
  5. Credit will be issued by a Customer Service Representative (“CSR”) upon THERMACO's receipt of authorized goods returned in salable condition. A credit will be issued based on invoice value at the time of purchase.

Reason For Return:

Credit Issued and Fees Assigned:

THERMACO Errors / Quality Issues / Shipping Issues


100% Credit. Freight Paid by THERMACO

B. Product Quality Failure

100% credit, through complaint handling system, will be issued upon receipt of PRODUCT(S) if CSR is notified within 14 days of THERMACO ship date. Freight paid by THERMACO.

C. Product Damaged in Shipping

100% credit or replacement of damaged PRODUCT(S) if CSR is notified within 14 days of THERMACO ship date. Freight paid by THERMACO.

D. Shipping Shortages

100% credit or replacement of missing PRODUCT(S), with proof of delivery to the CSR within 30 days after THERMACO ship date if CSR is notified within 14 days of THERMACO ship date.

E. Shipping Overages Returns

100% credit of returned PRODUCT(S) will be issued if CSR is notified within 14 days of THERMACO ship date. Freight paid by THERMACO.

Return of Overstock / Customer Errors

F. Standard Stock Returns

Credit will be issued at the sole discretion of THERMACO. THERMACO reserves the right to charge a 20% restocking fee for all returns. These fees apply unless the item is defective or damaged, BUYER received the wrong item, or the fee is prohibited by law. A copy of the packing list must accompany the returned merchandise with Thermaco Return Authorization Number.  Freight Paid by BUYER.